1. General Provisions
This Personal Data Processing Policy (hereinafter referred to as the "Policy") sets forth the principles and procedures for collecting, processing, storing, and protecting information of individuals and business entities using the website of LogixHub (Operator: ИП EASY BUY, Tax ID / BIN: 951107300051).
This Policy complies with Law No. 94-V of the Republic of Kazakhstan "On Personal Data and Its Protection" dated May 21, 2013, and other applicable regulatory acts.
Using the Website, submitting freight calculation forms, or contacting customer support constitutes the User's full acceptance of this Policy.
2. Categories of Collected Data
Users may voluntarily provide the following data via Website forms:
- Full name and representative contact details;
- Contact telephone number;
- Email address;
- Shipment parameters: origin, destination, cargo type and description, weight, volume, number of packaging units, temperature requirements, and ready-to-load dates;
- Attached logistics files (commercial invoices, packing lists, specifications, photos);
- Specific shipping instructions and comments.
Technical data automatically logged: IP address, cookies, visit timestamp, pages viewed, referring URLs, device/browser parameters, and UTM campaign parameters.
3. Purpose of Processing
Personal data is processed strictly for the following purposes:
- Reviewing, validating, and managing incoming international and domestic freight inquiries;
- Calculating freight estimates, selecting optimal vehicles, and mapping transit routes;
- Communicating with the User regarding cargo characteristics, loading/unloading conditions, and customs requirements;
- Drafting freight forwarding proposals and agreements;
- Customer support via phone, email, and WhatsApp;
- Protecting Website systems against automated spam, security breaches, and fraudulent submissions (rate limiting, honeypot mechanisms).
4. Legal Grounds
The legal basis for data processing includes the User's explicit consent granted when submitting Website forms, as well as taking necessary actions toward concluding and performing freight forwarding contracts.
5. Security, Transfer, and Storage
All data transmission on the Website is protected using standard TLS/HTTPS encryption. Data is stored securely and is never sold to third parties. Data is shared exclusively with verified operational logistics partners (carriers, terminal operators, customs agents) strictly to the extent required to organize the requested transport, or upon lawful requests by authorized state authorities of the Republic of Kazakhstan.
Data is retained only as long as necessary to fulfill the processing purposes or until consent is revoked by the User.
6. User Rights
In accordance with the laws of the Republic of Kazakhstan, the User has the right to:
- Obtain confirmation and details regarding the processing of their personal data;
- Request updates, corrections, or blocking of inaccurate or outdated information;
- Request deletion of personal data when legal grounds for retention no longer apply;
- Revoke previously granted consent by sending written notice to the Operator's email address.
7. Operator Details & Contacts
- Entity: ИП EASY BUY (Trade name: LogixHub)
- Tax ID / BIN: 951107300051
- Registered Legal Address: г. Алматы, ул. Утеген Батыра, дом 17Б, кв/офис 84
- Operating Address: ул. Бурундайская, 93Б
- Bank Details: АО «Kaspi Bank», IBAN: KZ54722S000023954669, BIC: CASPKZKA, KBe: 19
- Email for Privacy Inquiries: logixhubkz@hotmail.com
- Phone: +7 707 768 04 04
- Business Hours: Понедельник — Пятница: 09:00 — 18:00